Contact Support
Support contact: seharrington@wm.edu
Include your account email, device model, app version, and a short description of what happened. Do not send private recordings, transcripts, API keys, passwords, or other secrets by email.
Common Questions
How do I start recording?
Open Weavin and tap Start session. Weavin asks for microphone permission before recording. Recording begins only after you explicitly start a session.
Where are my sessions stored?
At launch, sessions, transcripts, local recording files, settings, planned conversations, and profile context are stored locally on your device. Signed-in users can sync saved contact cards to their account.
What happens if cloud sync fails?
Weavin keeps the saved contact card locally and shows sync status. The launch cloud sync promise is contact-card-only, not full device backup for all sessions and recordings.
How do I delete my account?
Use Delete Account in the app settings. This deletes your Supabase Auth account and cloud-synced contact cards, then clears local app data on that device.
How do I manage subscriptions?
Paid plans are managed through the App Store subscription flow. Use the in-app Plans screen to subscribe or restore purchases after RevenueCat and App Store subscription products are configured for the final build.
Privacy
Read the privacy policy at Privacy Policy.